Frequently Asked Questions

1. What is Eleni Luxe?

Eleni Luxe is a brand dedicated to offering high-quality, stylish, and thoughtfully curated products. Each item is carefully selected to bring a touch of elegance and modern charm to your everyday life.

2. Where are the products made?

Our products come from trusted suppliers and artisans who meet our quality and ethical standards. Depending on the item, the origin may vary, but each product is chosen with care to ensure excellent craftsmanship.

3. Do you ship internationally?

No. We currently only ship within the United States.

4. How long does shipping take?

Processing time is typically 1–3 business days. Delivery time 5–10 business days. The delivery of personalized jewelry can take 10–20 business days.

You will receive tracking information once your order has been shipped.

5. Can I return or exchange a product?

• Non-custom products: You may request a return within 7 days of receiving your order, as long as the item is unused and in its original condition.

• Custom or personalized products: These items cannot be returned or refunded unless the error was on our end (for example, incorrect design, wrong item, or manufacturing defect).

6. What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us with photos and your order number. We will take care of the issue as quickly as possible.

7. Do you offer product warranties?

Many of our items include a warranty for manufacturing defects. Warranty duration varies depending on the type of product.

8. How can I contact customer service?

You can reach us via email at support@eleni-luxe.com or through the contact form on our website. We typically respond within 24–48 hours.

9. Do you offer discounts or promotions?

Yes! Join our newsletter to receive exclusive discounts, early access to new arrivals, and special offers.